Component of perceived service quality in teaching : the emergence of six critical factors

Zaidi, bin Basli. (2002) Component of perceived service quality in teaching : the emergence of six critical factors. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).

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Abstract

Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction.

Item Type: Thesis (Masters)
Additional Information: Thesis (M.Sc.) - Universiti Malaysia Sarawak, 2002.
Uncontrolled Keywords: Educational accountability, Education Evaluation, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, Postgraduate, research, Universiti Malaysia Sarawak
Subjects: L Education > LB Theory and practice of education
Divisions: Academic Faculties, Institutes and Centres > Faculty of Economics and Business
Depositing User: Saman
Date Deposited: 14 Jun 2017 05:23
Last Modified: 14 Jun 2017 05:23
URI: http://ir.unimas.my/id/eprint/16632

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