Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents

Abang Sulaiman, b. Abg. Salleh. (2002) Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).

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Abstract

Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is to work performance levels each agent possesses. Emotional intelligence and its relationship to low and higher work performance were examined among 37 Takaful Nasional agents of Kuching branch. Results showed that respondents with"high" Ellevels have pursued "high" work performance while majority of those who hold "low" El levels have been embedded in the "low" work performance.

Item Type: Thesis (Masters)
Additional Information: Thesis (M.Sc.) - Universiti Malaysia Sarawak, 2002.
Uncontrolled Keywords: Emotionsand Phychological aspects, Interpersonal relations, Self-perception, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, Postgraduate, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: Academic Faculties, Institutes and Centres > Faculty of Economics and Business
Depositing User: Saman
Date Deposited: 05 Apr 2017 01:58
Last Modified: 05 Apr 2017 01:59
URI: http://ir.unimas.my/id/eprint/15823

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